Payment policy

Welcome to Perfumez. We strive to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the accepted payment methods, currency, security measures, and other important information regarding payments for purchases made on our website, https://perfumez.co.uk/.

1. Accepted Payment Methods We currently accept the following secure payment methods for your convenience:

  • Credit/Debit Cards: We accept major credit and debit cards including:
    • Visa
    • Mastercard
    • American Express
    • Discover (You can add or remove cards as applicable to your payment gateway)
  • Digital Wallets:
    • Google Pay
    • Apple Pay (Add others like Shopify Pay, PayPal, etc., if applicable)

All transactions are processed securely through our trusted payment gateway partners.

2. Currency All prices listed on our website are in Great British Pounds (GBP). All payments will be processed in this currency. If you are paying from a bank account or credit card denominated in a different currency, your bank or card issuer may apply an exchange rate and/or conversion fees. Please check with your financial institution for details.

3. Payment Process and Security

  • Secure Transactions: We prioritize the security of your payment information. All sensitive data transmitted during the payment process is encrypted using Secure Socket Layer (SSL) technology and is never stored on our servers.
  • Payment Gateway: Your payment details are processed directly by our secure payment gateway partners ([e.g., Stripe, Razorpay, PayPal, Shopify Payments]). They adhere to the highest industry standards for data security.
  • Authorization: Upon placing an order, your chosen payment method will be authorized for the full amount of the purchase.
  • Charge: Your card or account will be charged only after your order has been successfully placed and confirmed. For physical goods, this typically occurs when the order is ready for shipment. For digital goods/services, it occurs immediately upon purchase.
  • Payment Confirmation: You will receive an email confirmation once your payment has been successfully processed and your order confirmed. Please keep this email for your records.

4. Payment Issues and Declined Payments

  • Declined Payments: If your payment is declined, please check the following:
    • Ensure all card details (card number, expiry date, CVV) are entered correctly.
    • Verify that you have sufficient funds or credit limit.
    • Check with your bank or card issuer for any security holds or restrictions.
  • Re-attempting Payment: You may be able to re-attempt payment or try an alternative payment method during the checkout process.
  • Contact Us: If you continue to experience payment issues, please contact our customer support team at +44 7733979691 for assistance.

5. Refunds and Cancellations Our refund and cancellation policies are detailed separately in our https://perfumez.co.uk/policies/refund-policy. Please refer to that page for information on how refunds are processed and when they can be expected. Approved refunds will be issued to the original payment method used for the purchase.

6. Pricing and Taxes

  • All prices displayed on the website are inclusive of VAT. Any applicable taxes(e.g., GST, sales tax) will be clearly displayed during the checkout process before you confirm your purchase.
  • We reserve the right to change prices at any time without prior notice. However, the price charged will be the price displayed at the time of your order.

7. Dispute Resolution In case of any payment disputes or discrepancies, please contact us immediately at +44 7733979691. We will work diligently to resolve any issues in a fair and timely manner.

8. Changes to This Policy We may update this Payment Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For further inquiries:

If you have any further questions, please contact our customer services at:

Email:perfumesuk32@gmail.com

Address: 181 Green Street, London, E7 8JE

Phone: +44 7733979691